Frequently Asked Questions
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What do I get with a bundle? +
Bundles work out cheaper than buying the same cases one by one, they ship free, and after your order is paid we email you a code worth ₹75 off your next order over ₹999. Each code works once and lasts 15 days — pass it to a friend if you'd rather they used it.
How fast do you dispatch orders?
Every case is cut, cleaned and packed by hand after you order, so we dispatch in 2-3 business days (Sundays and government holidays not counted). Delivery then takes 4-7 days depending on where you are. Packaging is drop-tested and each case is wrapped individually.
What are the shipping charges?
Flat ₹150 anywhere in India. Free once your Garage cart reaches ₹1,500, and every bundle ships free — no code needed, it applies automatically at checkout.
What material are the cases made from?
Optical-grade cast acrylic with high light transmission and UV resistance, so paint and decals stay protected from fading — clearer and more durable than standard injection-molded acrylic.
How does the case open and close?
Machined screws hold the panels together — no glue, no clips. The case opens and re-closes cleanly whenever you want to swap the model, and seals flush against dust.
Will the case fit my model?
Each case is sized for a specific format — loose 1:64 castings, Hot Wheels short cards, Mini GT tall cards, premium carded releases, sealed boxes, or Team Transport sets. If you collect an unusual size, message us on WhatsApp before ordering.
How do I pay?
Pay securely through Razorpay at checkout — UPI (GPay, PhonePe, Paytm), cards or netbanking. You'll get an order confirmation and tracking by email.
What if my order arrives damaged?
Message us on WhatsApp with a photo of the damage and the outer box within 48 hours of delivery, and we'll send a free replacement.
How do I reach ScaleVault?
Email scalevaultofcl@gmail.com or WhatsApp +91 79049 21665 — WhatsApp gets the fastest reply.
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